• If you are purchasing just one tool or a small quantity of product contact us we might be able to save you money on shipping .
• 662-280-0020 Monday to Friday 9 AM to 5 PM Central time.
• Or by e-mail email@example.com.
• We are committed to customer service.
• Orders ship within 24 hours unless circumstances are beyond our control.
• All fabric orders that are 10 yards or less will have an additional handling fee of $10.50. UPS has increased their surcharges to include a handling fee on packages that are longer than 48 inches, as opposed to the previous threshold of 60 inches.
•DIY Upholstery Supply LLC customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at 662-280-0020 or e-mail us at firstname.lastname@example.org Please provide use with your invoice number or name with every e-mail and a detailed message. E-mail is the fastest way to solving any order concerns all email will be address the same day. We are located at 7066 HWY 51 N Horn Lake MS 38637. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
• DIY Upholstery Supply does not have a restocking fee on approved returns.
To obtain A return code, click on the link (RETURNS) at the top right-hand corner of our website. There is however a 30% restocking fee on unapproved or refused orders. All applicable shipping charges are the customer's responsibility. Please be sure to have all the information needed before making your purchase.
No returns after 30 days of delivery to your door.
All tools will have a 30% Re-Stocking Fee.
We do not accept returns on Custom Cut Foam,Closeout / Discontinued items and Cut yardage materials.
• Custom Cut Foam Orders usually start the cutting process within 24-hours of your order Date. Please make sure your dimensions are correct. Once 24-hours have passed from the date and time the order was placed, it is very difficult to make changes to your order. Once the foam is cut the order cannot be cancelled due to it being custom cut per customers specifications and will be the customer’s responsibility.
• DIY upholstery supply offers its customers 4 free swatches per week. If you require more than 4 swatches per week there is a cost of $.50 per swatch. If you require additional swatches please contact us at 662 280-0020 or email@example.com with your contact information.
To order A fabric sample click on the picture of the fabric you are interested in and you will see a link (free sample ) fill out the information. Samples are sent out within 24-48 hours once it has been placed.
Please take the time to order your free fabric sample before making a fabric purchase. We want you to be happy with your fabric choice before making your purchase.
Please remember, if you do not take advantage of our free swatch offer, we do not accept returns on cut yardage.
We feel it is important for our customers to touch and see their fabric before making a purchase.
• Address corrections. UPS charges $15.00 for correcting addresses. DIY Upholstery Supply will apply the $15.00 charge to your Credit Card. Please, please double check your shipping address.
•The shipping rates for most items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s).
Because of the large number of products we offer, shipping costs might not always be totally accurate. If you feel there is a cheaper way to ship your product please feel free to call us and place your order over the phone. 662 280 0020 Monday to Friday 9 AM to 5 PM central time. We are more than happy to research the different shipping possibilities that are available with USPS flat rate boxes etc. We will do everything we can to make your shopping experience with DIY Upholstery Supply a pleasant one. Please remember we do not make the shipping quotes. Our computers are linked to UPS. UPS then generates the shipping cost based on product weight when you check out.
We ship all of our fabrics on fabric tubes. We do not ship our fabric in boxes. Shipping in boxes can damage fabric that can cause wrinkles, un-removable creases and etc.
All orders too Alaska, Hawaii, Puerto Rico and Canada Will be shipped with USPS.
• Cut off time for all Next Day, 2nd Day and 3 Day Shipments. All Expedited orders need to be placed before 12 pm Central Standard Time. All expedited orders placed after the 12 pm cut off time will be shipped the next day.
Please remember customers are responsible for all shipping charges. We do not have free shipping.
No company has free shipping, if a company offers free shipping; the cost of the shipping is collected in the price of the product. DIY Upholstery Supply is noted for its quality, honesty and willingness to help its customers.
We feel hiding the price of shipping in the cost of the product is deception. We ship hundreds of packages per week. Because of the quantity we ship, we receive discounted rates from carriers which pass on to our customers.
To verify this practice is simple just contact the carrier we use and give them the dimensions, weight of your package with our ZIP Code 38637 and your ZIP Code, and you will see the money we saved by shipping hundreds of packages per week.
Although we (DIY Upholstery Supply) attempt to make sure all information featured on www.diyupholsterysupply.com is accurate. All information such as; (including, but is not limited to) price, photos, dimensions etc. Our web site; may have errors, omissions, typos, or misprints. By using, by the use of, and/or by continuing to use this Site.(www.diyupholsterysupply.com) and Guides, you the reader/user/shopper/advertiser; acknowledge, understand, and warrant you have had ample notice to read and acknowledge our policies, terms, and conditions. .(Please be notified it is required to read all policies before you attempt to use this service. Therefore, you agree you have been informed, and acknowledge, understand that this information, may contain misprints, omissions, errors, typos, and may not be current, accurate, or complete. DIY Upholstery Supply and its advertisers and/or suppliers do not warrant or guarantee such accuracy.
DIY Upholstery Supply is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with "unsubscribe" as the subject line. DIY Upholstery Supply does not sell, trade or rent your personal information to others.
We reserve the right to refuse any order for any reason.