DIY Upholstery Supply LLC customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at 662-280-0020 or e-mail us at firstname.lastname@example.org Please provide use with your invoice number or name with every e-mail and a detailed message. E-mail is the fastest way to solving any order concerns all email will be address the same day. We are located at 7066 HWY 51 N Horn Lake MS 38637. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
DIY Upholstery Supply does not have a restocking fee on approved returns (except where noted on this page).
To obtain A return code click on the link (RETURNS) at the top right-hand corner of our website. . There is however a 30% restocking fee on unapproved or refused orders. All applicable shipping charges are the customer's responsibility. Please be sure to have all the information needed before making your purchase.
We do have A 30% restocking fee on all tools
Custom cut foam carry's a no return policies, exceptions, if the foam is cut wrong or the wrong density was shipped. Our CNC machines run on a 99% success rate, if you feel you do need to return your foam for any reason please e-mail us @ diyupholsterysupply.com. We will discuss case-by-case.
Foam orders usually start the cutting process within 24-hours of your order Date. Please make sure your dimensions are correct. Once 24-hours have passed from the date and time you placed you order you cannot make changes or cancel your order. Please remember you are ordering custom cut foam which has no use to us after it has been cut.
We offer free samples on all our fabrics; please take the time to order your free fabric sample before making a fabric purchase. We want you to be happy with your fabric choice before making your purchase.
To order A fabric sample click on the picture of the fabric you are interested in and you will see a link (free sample ) fill out the information, within 24 hours we’ll ship you your sample no charge.
Please remember if you do not order a free sample of fabric prior to making your purchase there is a no return policy on fabric unless you order your free sample swatch. If you order your free sample swatch and are unhappy with your fabric you are welcome to return your fabric with no penalties.
We feel it is important for our customers to touch and see their fabric before making a purchase
Address correction. UPS charges $15.00 for correcting addresses. DIY Upholstery Supply will apply the $15.00 charge to your Credit Card. Please, please double check you shipping address
No returns after 30 days of delivery to your door.
no return policy on used tools
The shipping rates for most items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s).
We ship all of our fabrics on fabric tubes ,we do not ship our fabric in boxes, shipping in boxes can damage fabric, wrinkles un-removable creases etc.
All orders too Alaska, Hawaii, Puerto Rico and Canada Will be shipped USPS
The cut off time for all Next Day, 2 Day and 3 Day Shipments. All Expedited orders need to be placed before 12 pm Central Standard Time. All expedited orders placed after the 12 pm cut off time will be shipped the next day.Please remember customers responsible for all shipping charges we do not have free shipping,
No company has free shipping, if a company offers free shipping, the cost of the shipping is collected in the price of the product. DIY upholstery supply is noted for its quality, honesty and willingness to help its customers.
We feel hiding the price of shipping in the cost of the product is deception. We ship hundreds of packages per week. Because of the quantity we ship, we receive discounted rates from carriers which pass on to our customers.
To verify this practice is simple just contact the carrier we use give them the dimensions ,weight of your package, our ZIP Code 38637 and your ZIP Code and you will see the money we saved by shipping hundreds of packages per week
Although we (DIY Upholstery Supply) attempt to make sure all information featured on www.diyupholsterysupply.com is accurate. All information such as; (including, but is not limited to) price, photos, dimensions etc. Our web site; may have errors, omissions, typos, or misprints. By using, by the use of, and/or by continuing to use this Site.(www.diyupholsterysupply.com) and Guides, you the reader/user/shopper/advertiser; acknowledge, understand, and warrant you have had ample notice to read and acknowledge our policies, terms, and conditions. .(Please be notified it is required to read all policies before you attempt to use this service. Therefore, you agree you have been informed, and acknowledge, understand that this information, may contain misprints, omissions, errors, typos, and may not be current, accurate, or complete. DIY Upholstery Supply and its advertisers and/or suppliers do not warrant or guarantee such accuracy.
DIY Upholstery Supply is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to email@example.com with "unsubscribe" as the subject line. DIY Upholstery Supply does not sell, trade or rent your personal information to others.
We reserve the right to refuse any order for any reason.