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| Customer Service
DIY Upholstery Supplies & Charlebois Fabrics customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@diyupholsterysupply.com Please provide use with your invoice number or name with every e-mail and a detailed message. E-mail is the fastest way to solving any order concerns all email will be address the same day. We are located at 7066 HWY 51 Horn Lake MS 38637. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Order Tracking
Order History & Tracking
International Sales and Shipping
We do accept international orders to those countries listed. All sales are in US Dollars.
We reserve the right to refuse any order for any reason.
Charges
Customers pay all shipping charges. All shipments are FOB our warehouses or original shipping point in the case of special order or non-stocked items.
Shipping costs depend upon the shipping method and option you choose. Please note that shipping charges added during checkout process are estimated shipping charges only. The shipping rates for most items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s). We charge $4.00 handling then exact costs. Shipping charges will be adjusted as necessary when your package is shipped. Shipping charges for heavy, bulky or multiple packages may be higher. Please note that if you order fabric or vinyl and you have ordered supplies, supplies may be shipped in a separate box which will add to the estimated shipping charges. .
If exact shipping charges are needed before shipment - request this in the comment box provided before entering your credit card information.
Charges do not include any customs duties, taxes, brokerage fees or any other charges which may be collected at the destination country.
Canada - On shipments made by UPS Standard "Ground Service", UPS will charge you for a Customs brokerage fee based on the dollar amount of the shipment. This service is free for Air shipments "Express" or "Expedited". Please be aware of this and see more information at The UPS Site. USPS Mail may be cheaper even if the initial rates are higher.
Although we (DIY Upholstery Supply) attempt to make sure all information featured on www.diyupholsterysupply.com is accurate. All information such as; (including, but is not limited to) price, photos, dimensions etc. Our web site; may have errors, omissions, typos, or misprints. By using, by the use of, and/or by continuing to use this Site.(www.diyupholsterysupply.com) and Guides, you the reader/user/shopper/advertiser; acknowledge, understand, and warrant you have had ample notice to read and acknowledge our policies, terms, and conditions. .(Please be notified it is required to read all policies before you attempt to use this service. Therefore, you agree you have been informed, and acknowledge, understand that this information, may contain misprints, omissions, errors, typos, and may not be current, accurate, or complete. DIY Upholstery Supply and its advertisers and/or suppliers do not warrant or guarantee such accuracy.
