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FAQ's
Q: How do I order a Free Fabric swatch without giving my credit card info?
A: When Checking out select Purchase Order. In the Purchase Order box type the word swatch then continue to checkout. Remember some swatches do carry a fee and payment is required.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: Below is a copy of our Shipping Policies
Shipping Charges given are estimates only. Until an actual order is packaged for shipment shipping charges are estimates only. For most orders they are accurate. If bulky items are ordered that need to be shipped separately shipping charges will most likely be higher.
Except as may be noted in a particular items description, customers pay all shipping charges. All shipments are FOB our warehouses or original shipping point in the case of special order or non-stocked items. .
Shipping costs depend upon the shipping method and option you choose. Please note that shipping charges added during checkout process are estimated shipping charges only..The shipping rates for most items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s). We charge $4.00 for handling (per order) and then the carrier’s charges. Shipping charges will be adjusted as necessary when your package is shipped. Shipping charges for heavy, bulky or multiple packages may be higher. .
Please note that if you order foam, fabric or vinyl and you have ordered supplies, supplies may be shipped in a separate box which will add to the estimated shipping charges. .
If exact shipping charges are needed before shipment - Please ask. info@diyupholsterysupply.com.
Q: Is there a re-stocking fee?
A: DIY Upholstery Supply does not have a restocking fee on approved returns. To obtain an approved return code you must contact DIY Upholstery Supply via e-mail info@diyupholsterysupply.com. There is however a 30% restocking fee on unapproved refused orders and tools. All applicable shipping charges are the customers responsibility. Please be sure to have all the information needed before making your purchase.
Address correction. UPS charges $11.00 for correcting addresses. DIY Upholstery Supply will apply the $11.00 charge to your Credit Card when DIY Upholstery Supply is charged a $11.00 fee by UPS.DIY Upholstery Supply will apply a $4.00 Administration fee for a total of $15.00 Please, please double check you shipping address
No returns after 30 day of purchase
Q: What is your return policy
A: See above
Privacy Policy
DIY Upholstery Supply is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@diyupholsterysupply.com with "unsubscribe" as the subject line. DIY Upholstery Supply does not sell, trade or rent your personal information to others.
